Unable to Log in to AVG Account

Having trouble accessing your AVG account?

If you’re unable to log in to your AVG account, you’re not alone. Many users encounter login issues due to incorrect credentials, browser problems, or account verification delays. This guide will help you identify the cause and fix the problem quickly.

What Is an AVG Account, and Why Do You Need It?

Your AVG Account is the central hub for managing your AVG products and services.
By signing in at https://my.avg.com, you can:

View and manage your active subscriptions
Download purchased AVG products
Update billing or payment details
Access customer support and activation codes
Sync licenses across devices

Without access to this account, you may face problems updating AVG Antivirus, renewing plans, or managing your devices. Hence, resolving login problems immediately is crucial.

Common Login Issues

Incorrect Email or Password

Make sure you’re using the same email address that you used to register for AVG.
Passwords are case sensitive: Check that Caps Lock is off.

Forgotten Password

Click Forgot password? on the AVG login page.
To reset or set a new password, please follow the instructions in your registered email.
Account Not Yet Activated
Upon setting up a new AVG account, you would get a confirmation email.
If you didn’t confirm it, you won’t be able to log in until you do.
Browser Cache or Cookies Issue
Clear your cookies and browser cache.

Do you have a different browser?

Two-Step Verification Problem
If you have 2FA turned on, make sure to get your authenticator app or code correct and not expired.
Server or Network Error
Every now and then, AVG servers are not available due to routine maintenance work.
Visit the AVG official status page. Or try again after some time.

How to Fix AVG Login Issues Step-by-Step

Go to https://my.avg.com
Enter your registered email and password.
If login fails:
- Click Forgot Password → Reset your password.
- Verify your email link (check spam folder too).
- Try again using a different browser or device.

Additional Solutions

Disable browser extensions temporarily (especially password managers or security extensions).
Ensure your internet connection is stable.
Try logging in via the AVG mobile app if the website doesn’t work.
Contact AVG Support for help if your account is locked or disabled.

Advanced Troubleshooting

Check Your AVG Account Email

If you purchased AVG from a reseller or another device, the purchase may be linked to a different email. Try alternate addresses you own.

Check for Browser Auto-Fill Errors

Password managers can sometimes store incorrect entries. Clear auto-fill suggestions before typing manually.

Account Locked Due to Failed Attempts

AVG automatically locks accounts after too many failed attempts for security. Wait 15–30 minutes before trying again, or reset your password immediately.

Use the AVG Mobile App

If the web login fails, try logging in through the AVG Mobile Security app on Android or iOS. This sometimes bypasses browser-related errors.

Still Can’t Log In?

If none of the above fixes your issue, you may need direct assistance. Contact AVG’s official support team or visit their help portal for account recovery steps.

Unable to Log in to AVG Account – FAQ

Q1: Why can’t I log in to my AVG account?

Entering an incorrect email or password.
Your account not being verified via the confirmation email.
Browser cache or cookies causing login errors.
Two-step verification (2FA) code problems.
Temporary server maintenance or outages.

Q2: What should I do if I forgot my AVG password?

Visit https://my.avg.com and click Forgot Password. Follow the instructions sent to your registered email to reset your password. Check your spam or junk folder if you don’t see the email.

Q3: My account is new and I never received a confirmation email. What now?

If you didn’t confirm your account during setup, you won’t be able to log in. Check your inbox or spam folder for the verification email and follow the confirmation link. If needed, request a new confirmation email.

Q4: Could my browser be causing login problems?

Yes. Sometimes cookies or cached data can prevent successful login. Try clearing your browser cache, disabling auto-fill, or using a different browser or device.

Q5: I have two-step verification enabled but the code isn’t working.

Make sure the authenticator app is synced correctly and the code hasn’t expired. If problems persist, you may need to reset your 2FA settings via your AVG account.

Q6: The website isn’t loading or showing errors.

AVG servers may occasionally be down for maintenance. Wait a few minutes and try again. You can also check AVG’s official status page for updates.

Q7: What if none of these solutions work?

As a third-party service, we can provide guidance but cannot access or recover your AVG account. If you still can’t log in, please contact the official AVG Support Team for secure assistance.

Tip: Always make sure you’re logging in with the email associated with your active AVG subscription. Multiple emails can sometimes cause confusion.

Independent AVG Help